Returns & Refunds policy

Thank you for shopping at Huffery Pet Products Private Limited. We are committed to providing quality products and exceptional customer service. Please read our Return and Refund Policy carefully to understand your rights and obligations when making a purchase with us.

1. General Return Policy

At Huffery Pet Products Private Limited, we strive to ensure your complete satisfaction with our products. However, certain items are non-returnable due to their nature.

2. Non-Returnable Items

The following products are not eligible for returns:

  • Pet Food
  • Pet Treats
  • Pet Supplement

    This policy is in place to ensure the safety and well-being of all our customers' pets.

    3. Damaged or Defective Items

    If you receive a product that is damaged or defective, please contact us immediately. We will work with you to resolve the issue promptly.

    How to Report a Damaged or Defective Item:

    1. Email us at info@huffery.com within 5 days of receiving the product.
    2. Include your order number, a description of the issue, and any relevant photos of the damaged or defective item.

    We will assess the situation and, if applicable, offer a replacement or a refund for the damaged or defective product.

    4. Concerns and Inquiries

    If you have any concerns or inquiries regarding a product you purchased, even if it is non-returnable, please reach out to us via Contact us page. Your feedback is important, and we are here to help.

      5. Refund Policy

      Refunds are generally not provided for non-returnable items unless there is a specific issue with the product (e.g., it is damaged or defective). In such cases, after contacting us and providing the necessary information, we will process your refund or replacement as appropriate.

      Refund Process:

      • Approved refunds will be credited back to the original payment method used during the purchase.
      • Please allow 5-7 business days for the refund to reflect in your account.

      6. Exchanges

      We do not offer exchanges for non-returnable items. If you receive a damaged or defective product, we will replace it with the same item after verifying the issue.

      7. Amendments

      Huffery Pet Products Private Limited reserves the right to amend this Return and Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

      Thank you for choosing Huffery Pet Products Private Limited. We value your business and are dedicated to providing high-quality products for your pets. If you have any questions regarding our Return and Refund Policy, please do not hesitate to contact us.